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Quick answers to common support questions.
You can reset your password by clicking the "Forgot Password" link on the login page. If you are still unable to access your account, please submit a ticket above with the "Account Access" query type.
Most background checks are completed within 1 to 3 business days. Some checks that require manual outreach (like international employment verification) may take up to 7 business days. You can track the status of your checks in real-time from your dashboard.
You can invite a candidate by clicking "Invite Candidate" on your Verifitrust dashboard. You can enter their email address, and the system will automatically send them a secure link to upload their documents and complete the verification process.